Question 1

How can we Upload Website Files to our Hosting?

Accepted Answer

In order to upload your website files you can use any of the following options:

1) FTP Clients

You can use an ftp tool like FileZilla ,one of the easiest and most popular ones.

There are other options such as:

Smartftp

Cuteftp

2) Access File Manager within your cPanel:

Most of the control panels like cPanel & Plesk offer tools like File Manager which helps you to manage your hosting files and folders of control panel.

More than 70 percent application using cPnael for their websites, that's why it's most popular control panel.

Never used cPanel? Let's read What is cPanel?

below are the instructions, to upload website files and folders using your cPanel control panel.

Document Root, a technical term,which should be familiar to you,it is the folder or the location in the server where you need to be uploaded your website files.

By default the document root of a website is /home/username/public_html on cPanel serevers, here username is the cPanel login user name.

under one hosting by creating subdomains & addon domains,you can have multiple websites.

when you required to upload your web files to a addon or subdomain domain, make sure your upload such files to their document root folder.

The document root of subdomain and addon domain can be found by going as,

cPanel > Domains > Subdomains or cPanel > Domains > Addon Domains respectively.

In the subdomain and Addon domain page, you will find the list of domains and document root of it which will be specified for each of them.

How you can upload your Files in File Manager?

It is very easy to upload files to your site using the option File Manager in cPanel. Here are the steps to be followed:

Log in to your cPanel.
Click on File Manager under Files.
Select Document root from the File Manager directory selection window.
Click on Upload to upload files from your local system.
Click on Browse to select files.( To add more files click on Add another upload box).
Click on Back to /home/…/public_html after uploading completes.

The list of files under public_html folder, Shows your uploaded files.

Question 2

How much time will take to resolve a ticket?

Accepted Answer

We are very responsive in support with our excellent server technician team. However, the average response time for a ticket is less than an hour.

Question 3

What is Softaculous app installer?

Accepted Answer

Some web-enabled applications, like WordPress, need little time to install if you do follow manual process. WordPress is helping many blogging and OpenCart to eCommerce applications and has become more popular.

If we consider WordPress, it's having own explanation of its "Well known 5-Minute Install," clients are told to unzip the WordPress package, make a MySQL database rename and edit a .php file.

Upload the WordPress documents to the correct web directory, make a blog directory, lastly run a WordPress installation script.

Softaculous automatically installed the web applications to a site using predefined script.

Softaculous runs inside the cPanel control Panel.

Buy using Softaculous install an Application:

1. Sign into your cPanel

2. Click on the Softaculous Apps Installer, you can get it under Software section.

3. Select your desire CMS like to install, click on that program .

4. Select the Install button (situated over the description of the software.

Important: There are conflict file because of error stating, (for example, robots.txt, .htaccess, and so on.) You have to go your File Manager and erase the records from your public_html. At that point the Softaculous installer will proceed the installation process.

6. After filling the installation details, click the Install button at the bottom of the page. In the event that you need to email yourself a duplicate of these installation detail for later reference, you have to enter your email address next to Email installation detail to (situated towards the base of the page).

If installation detail changes ,from program to program, generally similar detail is asked for. In our testing, we are utilizing softaculous to install WordPress. The following is a summary of the settings being requested.

With Softaculous, Installing to the Preview URL:

You have to build up your site on the testing domain (which is like 111.101.102.103/~username) – you can install applications, for example, WordPress directly to this URL which will permit you to build up your site without DNS records. In any case, when you want to go live with your site, you have to change your application (for example, WordPress) to utilize the right domain name for the site to show accurately.

In WordPress, this is simple –go to Settings - > General at that point change both URL's to the right domain name.

Question 4

Is hosting products cover 30 days money back?

Accepted Answer

Yes. we have an industry-best, no-questions-asked, 30-day money back policy.

However, we may check account should not purchased for server abuse such as mass mailing and nulled script hosting.

If your account did not involved in above mentioned spamming, defiantly we will do full money back with no question asked.

Question 5

Enabling Remote MySQL in the cPanel

Accepted Answer

Sign in to the Domain's cPanel interface and search for the section on the main page named Databases.

In the Databases section find the connection/button named Remote MySQL and click on it.

Under Add Access Host enter IP address or host address that you need to grant remote MySQL access to and afterward click the save button

If a host or IP address you want to delete from this list you can tap the 'Delete' button next to the entry in the list under Manage Access Hosts.

If you have made changes, additions or removal to the list you can return the primary page of the cPanel interface, or log out if you have no other work.

Important: We maintain the right to block all inbound MySQL connections so as to refuse attack to the mysqld service.if you , if you are incapable to connect ,don't mind please contact support that we can add your IP address to our whitelist.

Question 6

Create custom ‘error pages’ in cPanel

Accepted Answer

Error pages display a message to your clients about issues when they try to get to your site. Every issue has its own status code (for example, 404) and error page. The web server directly gives basic error pages, however the Error Pages interface permits you to characterize custom error pages for any HTTP status code.

Customize an error page:

To edit an error page, following steps given below:

1. Login to your cPanel and under Advanced click on Error Pages. If more than one domain manages by this account.

2. Select the domain for which you wish to customize an error page from the Managing: menu.

3. Select the error status code for which you wish to customized its error page.

you don't see the error status code in that list, click the Show All HTTP Error Status Codes tab. At that point, click on the error status code.

4. Enter a message in the box.

To show data on the error page about the clients who got to your site, click the right buttons for data that you wish to show.

Enter additional HTML code to further edit your error pages.

5. Select Save.