Question 1

How does the DNS Work  and How To Edit DNS Records with cPanel

Accepted Answer

How Can You Manage DNS of Your Domain In cPanel

It is important to know working of DNS First before proceeding.When you register for a domain, the domain registrar provide you a control panel named Domain control panel (it is different from cPanel or any other web hosting control panels).

Here you can specify the name servers of the domain,you can renew the domain name, changes in contact information of the domain and many more. These name servers designated in the domain control panel are the authentic name servers of the domain. In these authoritative name servers, it needs to be a zone file in which the DNS records (like NS,A, CNAME, TXT records ) are added.

For perfect name resolution the NS records should be same as the name servers entered in the domain control panel

Users using our name servers, can easily alter the DNS zone file or DNS records in cPanel. Those who are using exterior or any other third party name servers (eg: CloudFlare services), you need to update the DNS records or zone file there in their DNS management area.

How can we Edit DNS records through cPanel as : cPanel > Domains >Advanced DNS Zone Editor

To edit the DNS reords of the existing DNS Zone, click on the ‘Edit’ button taht is present on the right side of the coresponding DNS record.You can it find in the bottom of the screenshot shown above.

If you want to Add new DNS records, Select the domain name from the drop down, add the DNS records below and click on ‘Add record’ button.

Please note that mail exchang MX record can't be specified here, we will see it later.

DNS Records

A record – A is "Address" here,It specifies actual IP address of the domain.

AAAA record – It is used to get a 128-bit Ipv6 address from a hostname.

CNAME record - CNAME i.e. "canonical name".Helps tomake one domain an alias of another domain.

MX record – MX i.e. "Mail Exchange".helps to specify list of mail exchange servers (mail servers) that need to be used for the domain.

PTR record –PTR is "pointer", which helps to get the CNAME from anIPv4 address.

NS record – The authentic name servers of the domain is specified here.

SOA record –It is "State of Authority"Which is one of the most important DNS records which stores informations about the domain.

SRV record – It is "service",used to specify TCP service operating on the domain.

TXT record –It is used to place any text into the DNS record, this is to confirm the domain ownership.

How to Edit MX records

As we know, MX records can't be modified,added through Advanced DNS Zone Editor option. It is done as: cPanel > Mail > MX Entry

now go to the domain's drop down list and select the name of the domain

In the Email routing option

select

local Mail Exchanger (if mail server in the same server, default mail servers) or
Remote Mail Exchanger (other's mail servers like Google Apps or mandrill) or
Backup Mail Exchanger (set this option if the top most priority mail server is exterior) option depending upon the mail server you are using. If you use our name servers (not mail servers), just leave it as Automatically detect configuration.

Question 2

How do you create custom name servers

Accepted Answer

Using custom name servers you can use your own domain instead of our ClouDNS.io default values. Let's see how you can configure your own private name servers and use it for your client's website.

1: Create Glue Record (Host Names)

Go to your domain provider's site and find the option for hostname or child name servers for the domain name.

Every domain provider will have their own system, yet what you have to do is find a hostname on your domain DNS setting area and assign an IP address to that hostname for each of the name servers.

A hostname on a domain is the third level name. For example of a host name is ns1, adding this to our WHM you have to enter ns1.yoursite.com to the IP address of the server where this account is located.

You can find the IP details under your Reseller Hosting Welcome Email.

2: Add A records to your DNS Zone

Once you completed the process of registering our 2 custom name servers with your domain registrar, you need to add such IP's to our DNS zone as well. They would be entered as A records into the DNS zone section, make sure you point same IP for A records with correct name servers value.

Ex- ns1 and ns2

3: DNS Propagation

Once you completed the above steps, you should wait at least 12-24 hours to be sure that your DNS changes completely applied and propagated over the Internet.

Question 3

How much time will take to go live?

Accepted Answer

Once you update the name servers on your domain DNS option it will update the value in global network.

However, DNS switching takes expected time such as 1-2hours or longer based on your domain provider's dns behaviour.

You can check your live DNS status on https://intodns.com

Question 4

What is shared hosting?

Accepted Answer

Shared hosting design to host your web apps on a server shared between multiple users. It means you and many other user relays on the same server with different levels of authority and control panel.

Advantages:

Shared hosting best suggested for small level business, blogger, and students.
Shared hosting effectively low-cost hosting.
Pre configured control panel with essentials setup
Easy to operate and host your content.

Disadvantages:

Shared hosting having few limitation over the benefits.
Resources limit such as RAM and concrete connections.
No root access, well configured PHP and it's functions however you may not run all the script using resource more than the allotted.

Question 5

I am getting an 500 error on my site, what should I do?

Accepted Answer

If you are getting a 500 Internal Server Error on your site, as a rule, this is because of a PHP error/coding error or corrupted .htaccess file.

To analyze PHP errors on your site, you can check (either by means of the File Manager in cPanel, or through FTP/SSH) for records named 'error_log' under your public_html or respective folder of your files.

The folder of the document will by and large be the place the code is executed - for instance, on the off chance that you have encountered a 500 error on the landing page/file of your site, the error_log record will be under the public_html folder.

Assuming, as it may, you are just getting the 500 error in a specific catalog, (for example, wp-administrator for instance) at that point the error_log record will be situated in the public_html/wp-administrator directory.

Error logging when you are utilizing 'nginx' through CloudNS or Bolt Cache:

In the domain or directory that you are using our CLOUDNS or Bolt Cache modules and have changed to Native NGINX, at that point your PHP will be handled utilizing PHP-FPM.

All error will be logged to the accompanying index: /home/accountname/logs/file

the PHP errors logs will be: /home/accountname/logs/php_error_log

Question 6

Setting Up Domain Redirects In cPanel,how to do so?

Accepted Answer

Domain redirects are required if you want to redirect traffic from one domain to another domain.It is very easy to set up redirects with the help of "Redirects" in cPanel

Just go by following these steps below:

Log in to your cPanel,go to your home screen.
Then click the icon show as Redirects there.
Go to the Type button and choose weather you want this redirect temporary or permanent.
Enter the Source URL below there that you want to redirect.
Enter the destination URL,beside it, which is the URL where you want visitors to be redirected to.
Finally Click on the Add button at the bottom of the page.

Now the redirect has been created.

Question 7

How to set PHP timezone in cPanel

Accepted Answer

You can configure the cPanel PHP setting to use your local time zone by setting the date.timezone directive in .user.ini or using our MultiPHP INI editor.

How to change 'date.timezone' on cPanel Hosting:

Method 1:

Login to your cPanel >> File Manager

Navigate to the public_html folder of your website or yourdomain.com for addon domains. Next, click on the Setting tab to display hidden and dot files as below:

If you don't have the .user.ini file yet, feel free to create it using the "+ File"button

Add the following line and save: date.timezone = "Asia/Kolkata"

change to the preferred time zone, you can find PHP supported list of timezone Here!

Method 2:

Navigate to cPanel > MultiPHP INI Editor > Editor Mode. Selet your domain and add the below line then click save.

date.timezone = "Asia/Kolkata"

That's all.

Question 8

Scan cPanel site for malware using cpGuard?

Accepted Answer

Here at Cyberin, security is most important consideration– that is the reason we automatically live scan find and delete malware from the server. mostly malware can be inserted by different way and might be answerable for defacing your site, sending mass mail or making harm your site content. You have to perform a full scan of your account to identify, and expel malware. To do this, you can.

1. Sign into cPanel, if you want to check your account

2. Go to Security > cPGuard

3. Under the** Virus Scanner** select Manual Scan, select whether you need to check only the public_html directory, or your whole account (which cover mail etc) – (suggested –scan only your public_html directory. if you get nothing at this point you still suspect there is malware, at that point scan the whole account).

4. Click on Run Scan

5. This will begin the scanning procedure, and will show the result below with Scan added to queue and status is Running while the scan finishes, you will have to revisit the plugin and check the scan result.

Important: Records thought to be 'suspicious' will automatically be 'nulled' (the permission changed to 000) and documents containing virus or malware will be placed in isolate (expelled from the record and moved to a sheltered area outside of the account).

Important: Accounts found to contain huge amounts of infected documents might be suspended automatically by our security software and check the scan result.

Question 9

Change the PHP maximum upload file size limit

Accepted Answer

This article explains how to change the maximum upload file size for PHP contents by utilizing the upload_max_filesize and post_max_size orders in a .htaccess document.

You may need to change the maximum upload file size for your site. But for security reasons, you must set a lower value to keep clients from uploading very large documents to your site. To do this, change the upload_max_filesize and post_max_size orders in .htaccess file.

Sign in to your cPanel and locate your .htaccess file under public_html and add below lines:

php_value upload_max_filesize 256M php_value post_max_size 256M

To ensure that uploads work accurately, the post_max_size should be a little large than upload_max_filesize. For example, you can set the upload_max_filesize to 100M, and the post_max_size order to 102M.

Save to the .htaccess records and check your WordPress.

Change PHP Maximum Upload Size Using .user.ini -

If you are not able to increase maximum upload file size using .htaccess then probably the server you are using configured for .user.ini. Create a file .user.ini under public_html and add below lines:

upload_max_filesize = 256M post_max_size = 256M

You can also verify using phpinfo function, make a PHP test file that contains the below code in a similar index where the .htaccess record is found:

phpinfo();

Load the test file in your internet browser, and afterward check for the name of the value.

Question 10

How much time will take to resolve a ticket?

Accepted Answer

We are very responsive in support with our excellent server technician team. However, the average response time for a ticket is less than an hour.

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