Question 1

How to set PHP timezone in cPanel

Accepted Answer

You can configure the cPanel PHP setting to use your local time zone by setting the date.timezone directive in .user.ini or using our MultiPHP INI editor.

How to change 'date.timezone' on cPanel Hosting:

Method 1:

Login to your cPanel >> File Manager

Navigate to the public_html folder of your website or yourdomain.com for addon domains. Next, click on the Setting tab to display hidden and dot files as below:

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/vyHsrUjI7w/resources/siT67eXYln/Screenshot%202021-06-29%20at%204.11.33%20PM.png (Screenshot 2021-06-29 at 4.11.33 PM.png)

If you don't have the .user.ini file yet, feel free to create it using the "+ File"button

Add the following line and save: date.timezone = "Asia/Kolkata"

change to the preferred time zone, you can find PHP supported list of timezone Here!

Method 2:

Navigate to cPanel > MultiPHP INI Editor > Editor Mode. Selet your domain and add the below line then click save.

date.timezone = "Asia/Kolkata"

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/vyHsrUjI7w/resources/RlqfSHMxtC/Screenshot%202021-06-29%20at%204.19.45%20PM.png (Screenshot 2021-06-29 at 4.19.45 PM.png)

That's all.

Question 2

How much time will take to resolve a ticket?

Accepted Answer

We are very responsive in support with our excellent server technician team. However, the average response time for a ticket is less than an hour.

Question 3

How much time will take to go live?

Accepted Answer

Once you update the name servers on your domain DNS option it will update the value in global network.

However, DNS switching takes expected time such as 1-2hours or longer based on your domain provider's dns behaviour.

You can check your live DNS status on https://intodns.com

Question 4

What is shared hosting?

Accepted Answer

Shared hosting design to host your web apps on a server shared between multiple users. It means you and many other user relays on the same server with different levels of authority and control panel.

Advantages:

Shared hosting best suggested for small level business, blogger, and students.
Shared hosting effectively low-cost hosting.
Pre configured control panel with essentials setup
Easy to operate and host your content.

Disadvantages:

Shared hosting having few limitation over the benefits.
Resources limit such as RAM and concrete connections.
No root access, well configured PHP and it's functions however you may not run all the script using resource more than the allotted.

Question 5

What is the up time guaranteed?

Accepted Answer

All our shared servers are deployed on World Class Data Centers so, zero downtime's is our priority. We may need to update cPanel time to time based on their recommendation such as security and patches. Apache needs to restart after every update and it may return downtime's for 1-2mins in 48hrs.

So, guaranteed up time for this plan is 99.9%%-100% You may check live server status here: https://stats.uptimerobot.com/28ywACNZp

Question 6

Is hosting products cover 30 days money back?

Accepted Answer

Yes. we have an industry-best, no-questions-asked, 30-day money back policy.

However, we may check account should not purchased for server abuse such as mass mailing and nulled script hosting.

If your account did not involved in above mentioned spamming, defiantly we will do full money back with no question asked.

Question 7

What is the best payment cycle for me?

Accepted Answer

We are very fair about payment terms, the best we can suggest is go for annual payment to risk free services running until new due date.

However you can choose monthly recurring payment as well.