Question 1

Monitor FTP sign in session using cPanel

Accepted Answer

This interface shows data about current connections to your FTP server and it permits you to end those connections.

View recent FTP sessions:

Login to your cPanel and under Files section you will get option for FTP Connections.

Disable clients from an FTP session:

If you find a suspicious session from a account, or if the client is inert, you can disable their FTP session. To separate a client from a FTP session,

Perform the given below step:

1. Tap Disconnect next to the FTP session that you wish to disconnect.

2. To confirm that the server disconnecting the session, click Reload.

Question 2

Is hosting products cover 30 days money back?

Accepted Answer

Yes. we have an industry-best, no-questions-asked, 30-day money back policy.

However, we may check account should not purchased for server abuse such as mass mailing and nulled script hosting.

If your account did not involved in above mentioned spamming, defiantly we will do full money back with no question asked.

Question 3

How much time will take to go live?

Accepted Answer

Once you update the name servers on your domain DNS option it will update the value in global network.

However, DNS switching takes expected time such as 1-2hours or longer based on your domain provider's dns behaviour.

You can check your live DNS status on https://intodns.com

Question 4

What is the best payment cycle for me?

Accepted Answer

We are very fair about payment terms, the best we can suggest is go for annual payment to risk free services running until new due date.

However you can choose monthly recurring payment as well.

Question 5

I am getting an 500 error on my site, what should I do?

Accepted Answer

If you are getting a 500 Internal Server Error on your site, as a rule, this is because of a PHP error/coding error or corrupted .htaccess file.

To analyze PHP errors on your site, you can check (either by means of the File Manager in cPanel, or through FTP/SSH) for records named 'error_log' under your public_html or respective folder of your files.

https://media.cyberin.in/file/docs/500error.png (500error)

The folder of the document will by and large be the place the code is executed - for instance, on the off chance that you have encountered a 500 error on the landing page/file of your site, the error_log record will be under the public_html folder.

Assuming, as it may, you are just getting the 500 error in a specific catalog, (for example, wp-administrator for instance) at that point the error_log record will be situated in the public_html/wp-administrator directory.

Error logging when you are utilizing 'nginx' through CloudNS or Bolt Cache:

In the domain or directory that you are using our CLOUDNS or Bolt Cache modules and have changed to Native NGINX, at that point your PHP will be handled utilizing PHP-FPM.

All error will be logged to the accompanying index: /home/accountname/logs/file

the PHP errors logs will be: /home/accountname/logs/php_error_log

Question 6

Enabling Remote MySQL in the cPanel

Accepted Answer

Sign in to the Domain's cPanel interface and search for the section on the main page named Databases.

In the Databases section find the connection/button named Remote MySQL and click on it.

Under Add Access Host enter IP address or host address that you need to grant remote MySQL access to and afterward click the save button

If a host or IP address you want to delete from this list you can tap the 'Delete' button next to the entry in the list under Manage Access Hosts.

If you have made changes, additions or removal to the list you can return the primary page of the cPanel interface, or log out if you have no other work.

Important: We maintain the right to block all inbound MySQL connections so as to refuse attack to the mysqld service.if you , if you are incapable to connect ,don't mind please contact support that we can add your IP address to our whitelist.