Question 1

Scan cPanel site for malware using cpGuard?

Accepted Answer

Here at Cyberin, security is most important consideration– that is the reason we automatically live scan find and delete malware from the server. mostly malware can be inserted by different way and might be answerable for defacing your site, sending mass mail or making harm your site content. You have to perform a full scan of your account to identify, and expel malware. To do this, you can.

1. Sign into cPanel, if you want to check your account

2. Go to Security > cPGuard

3. Under the** Virus Scanner** select Manual Scan, select whether you need to check only the public_html directory, or your whole account (which cover mail etc) – (suggested –scan only your public_html directory. if you get nothing at this point you still suspect there is malware, at that point scan the whole account).

4. Click on Run Scan

5. This will begin the scanning procedure, and will show the result below with Scan added to queue and status is Running while the scan finishes, you will have to revisit the plugin and check the scan result.

Important: Records thought to be 'suspicious' will automatically be 'nulled' (the permission changed to 000) and documents containing virus or malware will be placed in isolate (expelled from the record and moved to a sheltered area outside of the account).

Important: Accounts found to contain huge amounts of infected documents might be suspended automatically by our security software and check the scan result.

Question 2

Monitor FTP sign in session using cPanel

Accepted Answer

This interface shows data about current connections to your FTP server and it permits you to end those connections.

View recent FTP sessions:

Login to your cPanel and under Files section you will get option for FTP Connections.

Disable clients from an FTP session:

If you find a suspicious session from a account, or if the client is inert, you can disable their FTP session. To separate a client from a FTP session,

Perform the given below step:

1. Tap Disconnect next to the FTP session that you wish to disconnect.

2. To confirm that the server disconnecting the session, click Reload.

Question 3

Clone / Stage a site installation with Softaculous

Accepted Answer

This will help you how to clone an installation. You can clone an installation to test the updates or the modification before applying it to the production level.

Remember : Stage mainly is accessible just for a few script. We will add it to more script soon.

Remember : Stage has been included Softaculous 4.2.8

Remember : Stage isn't help on Softaculous Remote right.

Remember : If you have your installed your site manually. You should import it to Softaculous.

We will show you example of a WordPress installation. We will clone the installation to a sub directory clone.

1) Sign in to cPanel

a) There click on the Softaculous Icon or Link.

b) The Softaculous Enduser Panel will be shown.

c) Go to all installation page.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/vyHsrUjI7w/resources/c8BxLsHXzk/softaculous-stage-one.jpg (softaculous-stage-one.jpg)

2) Select the installation you need to Stage

a) Tap on the Stage symbol next to the installation you wish to clone.

b) The Stage page will show up with the current installation detail and details fill in the form for the cloned installation.

3) Fill in the all Details of Stage Installation

a) Fill in the Stage Installation detail for example select domain, Directory, Database name,etc

b) Tap on the Stage Installation button and this is the trick. accordance to size of your installation The time taken may differ. So please wait.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/vyHsrUjI7w/resources/mdU7WRYuuI/softaculous-stage-two.png (softaculous-stage-two.png)

c) To test the updates or any other changes you can use clone installation.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/vyHsrUjI7w/resources/ksKPUIo15i/softaculous-stage-three.png (softaculous-stage-three.png)

Remember : You will get the clone installation information through email (if emails are enabled).

Remember :The admin/user account Sign In detail will be same to the source installation.

Question 4

What is the up time guaranteed?

Accepted Answer

All our shared servers are deployed on World Class Data Centers so, zero downtime's is our priority.

So, guaranteed up time for this plan is 99.9%%-100%https://stats.uptimerobot.com/28ywACNZp

Question 5

How can we Upload Website Files to our Hosting?

Accepted Answer

In order to upload your website files you can use any of the following options:

1) FTP Clients

You can use an ftp tool like FileZilla ,one of the easiest and most popular ones.

There are other options such as:

Smartftp

Cuteftp

2) Access File Manager within your cPanel:

Most of the control panels like cPanel & Plesk offer tools like File Manager which helps you to manage your hosting files and folders of control panel.

More than 70 percent application using cPnael for their websites, that's why it's most popular control panel.

Never used cPanel? Let's read What is cPanel?

below are the instructions, to upload website files and folders using your cPanel control panel.

Document Root, a technical term,which should be familiar to you,it is the folder or the location in the server where you need to be uploaded your website files.

By default the document root of a website is /home/username/public_html on cPanel serevers, here username is the cPanel login user name.

under one hosting by creating subdomains & addon domains,you can have multiple websites.

when you required to upload your web files to a addon or subdomain domain, make sure your upload such files to their document root folder.

The document root of subdomain and addon domain can be found by going as,

cPanel > Domains > Subdomains or cPanel > Domains > Addon Domains respectively.

In the subdomain and Addon domain page, you will find the list of domains and document root of it which will be specified for each of them.

How you can upload your Files in File Manager?

It is very easy to upload files to your site using the option File Manager in cPanel. Here are the steps to be followed:

Log in to your cPanel.
Click on File Manager under Files.
Select Document root from the File Manager directory selection window.
Click on Upload to upload files from your local system.
Click on Browse to select files.( To add more files click on Add another upload box).
Click on Back to /home/…/public_html after uploading completes.

The list of files under public_html folder, Shows your uploaded files.

Question 6

How much time will take to go live?

Accepted Answer

Once you update the name servers on your domain DNS option it will update the value in global network.

However, DNS switching takes expected time such as 1-2hours or longer based on your domain provider's dns behaviour.

You can check your live DNS status on https://intodns.com