Question 1

What is the up time guaranteed?

Accepted Answer

All our shared servers are deployed on World Class Data Centers so, zero downtime's is our priority.

So, guaranteed up time for this plan is 99.9%%-100%https://stats.uptimerobot.com/28ywACNZp

Question 2

Enabling Remote MySQL in the cPanel

Accepted Answer

Sign in to the Domain's cPanel interface and search for the section on the main page named Databases.

In the Databases section find the connection/button named Remote MySQL and click on it.

Under Add Access Host enter IP address or host address that you need to grant remote MySQL access to and afterward click the save button

If a host or IP address you want to delete from this list you can tap the 'Delete' button next to the entry in the list under Manage Access Hosts.

If you have made changes, additions or removal to the list you can return the primary page of the cPanel interface, or log out if you have no other work.

Important: We maintain the right to block all inbound MySQL connections so as to refuse attack to the mysqld service.if you , if you are incapable to connect ,don't mind please contact support that we can add your IP address to our whitelist.

Question 3

Is hosting products cover 30 days money back?

Accepted Answer

Yes. we have an industry-best, no-questions-asked, 30-day money back policy.

However, we may check account should not purchased for server abuse such as mass mailing and nulled script hosting.

If your account did not involved in above mentioned spamming, defiantly we will do full money back with no question asked.

Question 4

What is the best payment cycle for me?

Accepted Answer

We are very fair about payment terms, the best we can suggest is go for annual payment to risk free services running until new due date.

However you can choose monthly recurring payment as well.

Question 5

Clone / Stage a site installation with Softaculous

Accepted Answer

This will help you how to clone an installation. You can clone an installation to test the updates or the modification before applying it to the production level.

Remember : Stage mainly is accessible just for a few script. We will add it to more script soon.

Remember : Stage has been included Softaculous 4.2.8

Remember : Stage isn't help on Softaculous Remote right.

Remember : If you have your installed your site manually. You should import it to Softaculous.

We will show you example of a WordPress installation. We will clone the installation to a sub directory clone.

1) Sign in to cPanel

a) There click on the Softaculous Icon or Link.

b) The Softaculous Enduser Panel will be shown.

c) Go to all installation page.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/vyHsrUjI7w/resources/c8BxLsHXzk/softaculous-stage-one.jpg (softaculous-stage-one.jpg)

2) Select the installation you need to Stage

a) Tap on the Stage symbol next to the installation you wish to clone.

b) The Stage page will show up with the current installation detail and details fill in the form for the cloned installation.

3) Fill in the all Details of Stage Installation

a) Fill in the Stage Installation detail for example select domain, Directory, Database name,etc

b) Tap on the Stage Installation button and this is the trick. accordance to size of your installation The time taken may differ. So please wait.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/vyHsrUjI7w/resources/mdU7WRYuuI/softaculous-stage-two.png (softaculous-stage-two.png)

c) To test the updates or any other changes you can use clone installation.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/vyHsrUjI7w/resources/ksKPUIo15i/softaculous-stage-three.png (softaculous-stage-three.png)

Remember : You will get the clone installation information through email (if emails are enabled).

Remember :The admin/user account Sign In detail will be same to the source installation.

Question 6

How can we Upload Website Files to our Hosting?

Accepted Answer

In order to upload your website files you can use any of the following options:

1) FTP Clients

You can use an ftp tool like FileZilla ,one of the easiest and most popular ones.

There are other options such as:

Smartftp

Cuteftp

2) Access File Manager within your cPanel:

Most of the control panels like cPanel & Plesk offer tools like File Manager which helps you to manage your hosting files and folders of control panel.

More than 70 percent application using cPnael for their websites, that's why it's most popular control panel.

Never used cPanel? Let's read What is cPanel?

below are the instructions, to upload website files and folders using your cPanel control panel.

Document Root, a technical term,which should be familiar to you,it is the folder or the location in the server where you need to be uploaded your website files.

By default the document root of a website is /home/username/public_html on cPanel serevers, here username is the cPanel login user name.

under one hosting by creating subdomains & addon domains,you can have multiple websites.

when you required to upload your web files to a addon or subdomain domain, make sure your upload such files to their document root folder.

The document root of subdomain and addon domain can be found by going as,

cPanel > Domains > Subdomains or cPanel > Domains > Addon Domains respectively.

In the subdomain and Addon domain page, you will find the list of domains and document root of it which will be specified for each of them.

How you can upload your Files in File Manager?

It is very easy to upload files to your site using the option File Manager in cPanel. Here are the steps to be followed:

Log in to your cPanel.
Click on File Manager under Files.
Select Document root from the File Manager directory selection window.
Click on Upload to upload files from your local system.
Click on Browse to select files.( To add more files click on Add another upload box).
Click on Back to /home/…/public_html after uploading completes.

The list of files under public_html folder, Shows your uploaded files.