Question 1

How does the DNS Work  and How To Edit DNS Records with cPanel

Accepted Answer

How Can You Manage DNS of Your Domain In cPanel

It is important to know working of DNS First before proceeding.When you register for a domain, the domain registrar provide you a control panel named Domain control panel (it is different from cPanel or any other web hosting control panels).

Here you can specify the name servers of the domain,you can renew the domain name, changes in contact information of the domain and many more. These name servers designated in the domain control panel are the authentic name servers of the domain. In these authoritative name servers, it needs to be a zone file in which the DNS records (like NS,A, CNAME, TXT records ) are added.

For perfect name resolution the NS records should be same as the name servers entered in the domain control panel

Users using our name servers, can easily alter the DNS zone file or DNS records in cPanel. Those who are using exterior or any other third party name servers (eg: CloudFlare services), you need to update the DNS records or zone file there in their DNS management area.

How can we Edit DNS records through cPanel as :cPanel > Domains >Advanced DNS Zone Editor

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/vyHsrUjI7w/resources/St1tsjWsUT/1.PNG (1.PNG)

To edit the DNS reords of the existing DNS Zone, click on the ‘Edit’ button taht is present on the right side of the coresponding DNS record.You can it find in the bottom of the screenshot shown above.

If you want to Add new DNS records, Select the domain name from the drop down, add the DNS records below and click on ‘Add record’ button.

Please note that mail exchang MX record can't be specified here, we will see it later.

DNS Records

A record – A is "Address" here,It specifies actual IP address of the domain.

AAAA record – It is used to get a 128-bit Ipv6 address from a hostname.

CNAME record - CNAME i.e. "canonical name".Helps tomake one domain an alias of another domain.

MX record – MX i.e. "Mail Exchange".helps to specify list of mail exchange servers (mail servers) that need to be used for the domain.

PTR record –PTR is "pointer", which helps to get the CNAME from anIPv4 address.

NS record – The authentic name servers of the domain is specified here.

SOA record –It is "State of Authority"Which is one of the most important DNS records which stores informations about the domain.

SRV record – It is "service",used to specify TCP service operating on the domain.

TXT record –It is used to place any text into the DNS record, this is to confirm the domain ownership.

How to Edit MX records

As we know, MX records can't be modified,added through Advanced DNS Zone Editor option.cPanel > Mail > MX Entry

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now go to the domain's drop down list and select the name of the domain

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/vyHsrUjI7w/resources/sRNEApxoaK/3NEW.png (3NEW.png)

In the Email routing option

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/vyHsrUjI7w/resources/ATtP1wFEeU/Untitled%204.png (Untitled 4.png)

select

local Mail Exchanger (if mail server in the same server, default mail servers) or
Remote Mail Exchanger (other's mail servers like Google Apps or mandrill) or
Backup Mail Exchanger (set this option if the top most priority mail server is exterior) option depending upon the mail server you are using. If you use our name servers (not mail servers), just leave it as Automatically detect configuration.

Question 2

How much time will take to go live?

Accepted Answer

Once you update the name servers on your domain DNS option it will update the value in global network.

However, DNS switching takes expected time such as 1-2hours or longer based on your domain provider's dns behaviour.

You can check your live DNS status on https://intodns.com

Question 3

Monitor FTP sign in session using cPanel

Accepted Answer

This interface shows data about current connections to your FTP server and it permits you to end those connections.

View recent FTP sessions:

Login to your cPanel and under Files section you will get option for FTP Connections.

Disable clients from an FTP session:

If you find a suspicious session from a account, or if the client is inert, you can disable their FTP session. To separate a client from a FTP session,

Perform the given below step:

1. Tap Disconnect next to the FTP session that you wish to disconnect.

2. To confirm that the server disconnecting the session, click Reload.

Question 4

I am getting an 500 error on my site, what should I do?

Accepted Answer

If you are getting a 500 Internal Server Error on your site, as a rule, this is because of a PHP error/coding error or corrupted .htaccess file.

To analyze PHP errors on your site, you can check (either by means of the File Manager in cPanel, or through FTP/SSH) for records named 'error_log' under your public_html or respective folder of your files.

https://media.cyberin.in/file/docs/500error.png (500error)

The folder of the document will by and large be the place the code is executed - for instance, on the off chance that you have encountered a 500 error on the landing page/file of your site, the error_log record will be under the public_html folder.

Assuming, as it may, you are just getting the 500 error in a specific catalog, (for example, wp-administrator for instance) at that point the error_log record will be situated in the public_html/wp-administrator directory.

Error logging when you are utilizing 'nginx' through CloudNS or Bolt Cache:

In the domain or directory that you are using our CLOUDNS or Bolt Cache modules and have changed to Native NGINX, at that point your PHP will be handled utilizing PHP-FPM.

All error will be logged to the accompanying index:

the PHP errors logs will be:

Question 5

Create custom ‘error pages’ in cPanel

Accepted Answer

Error pages display a message to your clients about issues when they try to get to your site. Every issue has its own status code (for example, 404) and error page. The web server directly gives basic error pages, however the Error Pages interface permits you to characterize custom error pages for any HTTP status code.

Customize an error page:

To edit an error page, following steps given below:

1. Login to your cPanel and under Advanced click on Error Pages. If more than one domain manages by this account.

2. Select the domain for which you wish to customize an error page from the Managing: menu.

3. Select the error status code for which you wish to customized its error page.

you don't see the error status code in that list, click the Show All HTTP Error Status Codes tab. At that point, click on the error status code.

4. Enter a message in the box.

To show data on the error page about the clients who got to your site, click the right buttons for data that you wish to show.

Enter additional HTML code to further edit your error pages.

5. Select Save.

Question 6

How much time will take to resolve a ticket?

Accepted Answer

We are very responsive in support with our excellent server technician team. However, the average response time for a ticket is less than an hour.